AI back-office for e-commerce brands

Your back office, handled. No helpdesk to configure.

Redline Ops resolves customer support, processes refunds with fraud and return-abuse checks, and files chargeback defenses — all in one flat subscription. Connect the store, and the agent is live within days.

One flat rate. Volume never raises the bill.

$349flat monthly, all three jobs
3jobs in one bundle
$190avg. cost of one lost chargeback
Daysfrom connect to live

The back office, end to end

Everything that eats your evenings, handled by one agent — not headcount, not a stack of tools.

💬

Customer support

Order status, returns, and common disputes resolved end-to-end with zero human touch — so replies stay fast and your reviews stay clean.

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Refunds

Refunds processed with fraud and return-abuse checks built in, so you don't give away margin to serial returners.

🛡️

Chargeback defense

Disputes represented automatically, protecting your product, shipping, fees, and standing with your payment processor.

Edge cases are routed to a human with full context — you stay in control, without doing the busywork.

One plan. One flat price.

No per-ticket, per-seat, or per-chargeback charges. The more you sell, the more it pays for itself.

Standard
$349/mo
Billed monthly. Setup included.
  • Support, refunds & chargeback defense
  • Store connection + order/customer/payment sync
  • Short onboarding call
  • Human handoff with full context
  • Live within days, not weeks
2 months free
Annual
$290/mo
Billed annually — two months free.
  • Everything in Standard
  • Same flat price, no volume surcharges
  • For stores in the $50k–$2M/yr band
  • Lock your rate for a full year
First deals
Design partner
$200/mo
Locked 12 months — the first-deal price, not a teaser.
  • Everything in Standard
  • Rate locked for 12 months
  • Direct access to the founder
  • In exchange for feedback & a testimonial

Less than a part-time hire, less than the $10–$30 labor cost per ticket you already pay silently.

How it works

Built for solo DTC operators and 2–10 person brand teams who need the work done, not a toolbox to manage.

Connect your store

Shopify connection with order, customer, and payment data sync. No helpdesk, no workflow builder, no dashboard.

We handle the tickets

Support requests, refunds, and disputes resolved end-to-end. Edge cases come to you with full context.

See the margin saved

Resolved tickets with zero human touch, defended chargebacks, and your evenings back. The outcome is the product.

Be an early design partner

Be one of the first stores live on Redline Ops at a locked $200/mo for 12 months — in exchange for candid feedback and a testimonial. First deals get direct access to the founder.

Talk to the founder →

Checkout opens soon. For now, just say hello — the agent can be live within days.