Redline Ops resolves customer support, processes refunds with fraud and return-abuse checks, and files chargeback defenses — all in one flat subscription. Connect the store, and the agent is live within days.
One flat rate. Volume never raises the bill.
Everything that eats your evenings, handled by one agent — not headcount, not a stack of tools.
Order status, returns, and common disputes resolved end-to-end with zero human touch — so replies stay fast and your reviews stay clean.
Refunds processed with fraud and return-abuse checks built in, so you don't give away margin to serial returners.
Disputes represented automatically, protecting your product, shipping, fees, and standing with your payment processor.
Edge cases are routed to a human with full context — you stay in control, without doing the busywork.
2026 benchmark data: returns concentrate in a few categories — and every single one is a ticket.
Sizing risk drives it — shoppers buy two sizes, keep one. Footwear is the worst, often 30%+. A volume problem: cheap items, huge counts.
Spiky. Accessories, cables, and impulse buys return far more than big-ticket appliances. A value problem: fewer units, large ticket amounts.
Almost all color-match and skin-tone misses — and higher online than in store.
Low return rates, but every return is still a support event.
Apparel is a volume problem. Electronics is a value problem. They stress different parts of the operation — but both stress the support queue.
RMA request, label issue, refund eligibility, policy dispute, follow-up, resubmission. At $15-per-ticket agency pricing, you pay again on every reopen, every transfer, every resubmission — nothing about per-ticket pricing rewards fixing the first response.
The wedge: for apparel and consumer-electronics brands, returns automation is the highest-ROI flow in e-commerce — sell that first, the numbers sell themselves.
No per-ticket, per-seat, or per-chargeback charges. The more you sell, the more it pays for itself.
Less than a part-time hire, less than the $10–$30 labor cost per ticket you already pay silently.
Built for solo DTC operators and 2–10 person brand teams who need the work done, not a toolbox to manage.
Shopify connection with order, customer, and payment data sync. No helpdesk, no workflow builder, no dashboard.
Support requests, refunds, and disputes resolved end-to-end. Edge cases come to you with full context.
Resolved tickets with zero human touch, defended chargebacks, and your evenings back. The outcome is the product.
Be one of the first stores live on Redline Ops at a locked $200/mo for 12 months — in exchange for candid feedback and a testimonial. First deals get direct access to the founder.
Thanks — we'll be in touch.
Prefer email? hello@redlineops.net — the agent can be live within days.